Privacy Policy

Effective date: 22 September 2026

This Privacy Policy explains how Go Custom Patches collects, uses, stores and shares personal information when you visit gocustompatches.com, request a quote, upload artwork, place an order, contact us or otherwise interact with our services.

1. Data Controller

Controller: Go Custom Patches LLC
Email: team@gocustompatches.com

2. Information We Collect

• Identity and contact information such as name, email address, telephone number and billing/delivery address.
• Order information such as products, quantities, specifications, quotations, payment status and communications.
• Artwork and files you upload for custom production.
• Technical information such as IP address, browser/device information, approximate location, log data and website interactions.
• Marketing preferences and records of consent or objections.
• Customer-service communications, reviews and other information you choose to provide.

3. How We Use Personal Data

• To process quotes, orders, payments, proofs, production and delivery.
• To communicate about orders, customer service and account/security matters.
• To improve website performance, products and customer experience.
• To detect fraud, abuse, security incidents and misuse.
• To send marketing where permitted and according to your preferences.
• To comply with legal, tax, accounting and regulatory obligations.
• To establish, exercise or defend legal claims.

4. Lawful Bases

Depending on the activity, processing may rely on performance of a contract, compliance with a legal obligation, legitimate interests, consent, or another lawful basis available under applicable data-protection law.

5. Sharing Personal Data

We may share relevant information with service providers that help us operate the business, such as payment providers, website/hosting providers, analytics and marketing providers, customer-support platforms, production partners, couriers and professional advisers. We require appropriate confidentiality and data-protection safeguards where applicable.

6. International Transfers

Some providers or suppliers may process information outside the UK. Where required, we will use an appropriate lawful transfer mechanism and safeguards.

7. Retention

We retain personal information only for as long as reasonably necessary for the purposes described above, including legal, accounting, tax, dispute and record-keeping requirements. Retention periods may vary by data category.

8. Your Rights

Subject to applicable law, you may have rights to access, correct, erase, restrict or object to processing, data portability, and to withdraw consent where processing is based on consent. You can contactteam@gocustompatches.comto exercise your rights.

9. Complaints

You can contact us first so we can investigate your concern. If you are in the UK and remain dissatisfied with how your personal data is handled, you may complain to the Information Commissioner’s Office (ICO).

10. Cookies

We use cookies and similar technologies. Strictly necessary cookies may be required for core website functions. Non-essential analytics, advertising or preference cookies should only be activated in accordance with applicable consent requirements.

11. Changes

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the effective date shown above.